Hotel Manager, New Paltz Way Hotel

Key Areas of Focus

• A Successful Hotel Opening in May, 2026

• Responsible for a Spectacular Guest Experience

• Responsible for a Spectacular Employee Experience

• Responsible for the Overall Presentation, Upkeep and Safety of the Hotel Property

• Leads Daily Operations – Staffing, Training, Service, Systems, Standards

• Manages Bottom Line Revenue through Oversight of Labor, Supply and Operating Costs

Specific Tasks & Responsibilities

Hotel Opening

• Recruits, Hires, and Trains Opening Hotel Team

• Develops Operational Standards tailored specifically to New Paltz Way

• Works with Development / Design Team for pass off of hotel from the Construction / Design phase to the Operations Phase

• Purchases Key Operational Items for the Hotel Opening inline with the Opening Budget

Operations

• Leads Daily Operations

• Schedules employees to ensure that guest service, operational needs, and financial objectives are met

• Develops specific plans to prioritize, organize, and accomplish daily work

• Develops hotel policies, training programs/materials, established operating procedures, service standards, and hotel area look books

• Runs Operations meeting with Department Heads and Ownership as needed

• Coordinates the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and service

• Runs payroll and manages bottom line revenue by monitoring labor, supply, and operating costs

Employees

• Recruits and onboards Operations Staff and then coaches, trains, and directs Operations Staff on all procedures, standards, and look books

• Ensures that employees understand their job, have the tools and time to do their job, and understand that their job matters

• Responsible for ensuring the success and satisfaction of all team member

• Responsible for handling employee concerns, complaints, and issues including prompt investigation and resolution

Guest Experience

• Responsible for the Guest Experience from start-to-finish

• Develops guest amenities, guest services, and guest communication methods to improve overall guest experience and increased guest satisfaction and loyalty

• Leads quality control of rooms, residences, and property including daily, weekly, and monthly inspections

Hospitality Leader for Way Hospitality

• Acts as the hotel’s ambassador and shows community spirit through local involvement

• Ensures appropriate communication between employees, managers, and ownership

Success Indicators

• Employee recruitment, retention, and satisfaction

• Guest experience – as indicated through reviews, guest surveys, general feedback and repeat bookings

• Reaching & maintaining optimal labor, supply, and operating costs

• Ease and tone of daily service

• Daily presentation of the accommodations and property as a whole

• Upkeep and safety of property

 Relationships & Reporting

• Reports to Way Hospitality CEO and Hotel Ownership

• Manages Department Heads and Line Staff

• Coordinates with Finance, Marketing, Revenue and Sales

• Responsive to Requests from Hotel Ownership

Compensation

• 75K to 90k a year